Mainely Local takes pride in its products. If you are not completely satisfied with your purchase, you may send it back within 30 days for an exchange or full refund. We are sorry, but we are unable to take back custom orders (i.e. photo pendants, specific maps, special hand-stamped requests, messages in bottles, etc.). We ask that you approve the custom piece via email prior to shipping. Sale items or anything on clearance is also a final sale. Thank you for supporting your local crafters and for shopping Mainely Local!